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Customer service

 

Product information Product information
Detailed product information
Product dimensions
Availability / current stock
Email a friend
Compare products
Dispatch and delivery Dispatch and delivery
How long will delivery take?
Delivery rates
How do I know my order has been dispatched?
Can I use Track & Trace?
What if I’m not at home when my order is delivered?
What if my product is damaged in transit?
Invoice and payment Invoice and payment:
What payment options do I have?
Paying through PayPal
Paying by Credit Card
Paying by Giropay
Paying by Mister Cash
Bank transfer
Will I receive an invoice automatically?
Refunds of cancelled items
orders Orders
What are the benefits of creating an account?
How does I know you received my order ok?
Warranty Warranty
What is the warranty period on your products?
Who do I turn to claim warranty?
My product is broken. What do I do?
Returning and cancelling Returning and cancelling
I want to cancel my order
I’ve changed my mind; can I return my product?
Where should I send my products for return?
Contact Contact
By email
By phone
   

 

 

Product information

 

 

Detailed product information

 

We have detailed information of all our products. Product descriptions, properties and technical specifications are available under the tabs at the bottom of each product page. If you still have questions left, feel free to contact us by email or by phone.

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Product dimensions

 

The dimensions of all laptop bags and sleeves are available at their respective product pages. Please make sure to match the dimensions of your laptop to the bag or sleeve of your choice, so you pick the right size bag or sleeve for your needs. On the product page of each bag or sleeve, we indicate what laptop the bag or sleeve should normally be suitable for.

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Availability / current stock

 

Each product page shows how much of the relevant product is in stock. If a product is in stock and ordered before 19:00 on working days, your order will be dispatched the same day. If a product is not in stock, you can have us inform you when it arrives back in stock. You can use the input field on the right of the product page to do this.

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Email a friend

 

If you see a product that you would like to share with a friend, of if you would like to ask a relative for their opinion before ordering, you can let them know by clicking on the link “email to a friend”. This link is at the right hand side of the product page.

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Compare products

 

You can easily compare products by selecting “compare”, under the order button on the product page. By selecting multiple products, you get an overview of the products of your choice, allowing for easy comparison.

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Dispatch and delivery

 

 

How long will delivery take?

 

All shipments to addresses in the Netherlands will be delivered within 2 working days by PostNL, as long as we have your product in stock. If you have paid in advance by money transfer, it may take 1 – 3 working days for your payment to reach us. In that case, your product may be delivered 1 – 2 working days later.

 

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Delivery rates

 

For shipments within the Netherlands, we charge € 1,95 for delivery, regardless of the size of your order. For parcel shipments abroad (EU), we charge a maximum of € 9,95. All delivery rates are inclusive of VAT and can be found for each country specified in the table above.

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How do I know my order has been dispatched?

 

The moment we send your order, you receive a dispatch confirmation by email. That way you know exactly when you can expect your order to arrive. The dispatch confirmation will include all the dispatch and shipping information you need.

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Can I use Track & Trace?

 

Every order we send out includes a Track & Trace number, which you can use to track the status of your delivery online. This Track & Trace number is part of the dispatch confirmation mail we send you. The moment we send your dispatch confirmation mail and Track & Trace number, it may take 1 – 2 hours for the Track & Trace number and link to be activated.

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What if I’m not at home when my order is delivered?

 

If your package arrives and you are not around to accept it, PostNL or one of his partners will attempt to deliver it again the next working day or Saturday. If no-one is present to take the package on the second occasion, the parcel will be delivered at a post office in your area. The delivery person will then leave a message with instructions where you can collect it. Your order will remain at the post office for 1 - 3 weeks.

In some cases, the delivery person may choose to leave your parcel at your neighbour’s address. In that case they will leave you a message so you know where to collect your parcel.

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What if my product is damaged in transit?

 

We carefully check all products for defects before dispatch. If you take delivery of your package and the contents have been damaged in transit, please inform us about the damage as soon as possible. You can then return the damaged package and we will send you a replacement as soon as we can.

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Invoice and payment

 

 

What payment options do I have?

 

In order to meet your preferences as well as we can, Booqdealer.eu offers four different safe payment options. You can choose to pay for your order by iDeal, PayPal, credit card or money transfer.

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Paying through PayPal

 

If you want using PayPal, you need to set up a PayPal account. PayPal links your bank account or credit card to your online PayPal account. You then put credit on your PayPal account. After you authorize the payment, the amount owed is automatically deducted from the credit on your PayPal account. Payments through PayPal are quick and extremely safe. If you would like to know more about PayPal, please click here.

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Paying by Credit Card

 

When you make an online payment by credit card – Mastercard as well as Visa and Carte Bleue– you are directed via a secure connection to MultiSafePay, our partner for online credit card payments. You can then complete your credit card payment in a secure environment. If you would like to know more about MultiSafePay, please click here.

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Paying by GiroPay

 

When you make an online payment by GiroPay, you are directed via a secure connection to MultiSafePay, our partner for online payments. You can then complete your credit GiroPay payment in a secure environment. If you would like to know more about MultiSafePay, please click here.

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Paying by Mister Cash

 

When you make an online payment by Mister Cash, you are directed via a secure connection to MultiSafePay, our partner for online payments. You can then complete your credit Mister Cash payment in a secure environment. If you would like to know more about MultiSafePay, please click here.

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Bank transfer

 

If you would like to transfer money from your bank account, you can do this by using your order number as the reference. Exact information about the amount due is in the order confirmation, which you will receive by email.

Our bank details are as follows:

Bank: Rabobank
Account number: 1329.99.927
Account name: 2Hills Ecommerce
IBAN: NL07 RABO 0132 9999 27
BIC: RABONL2U

Payments made by bank transfer may take 1 – 3 working days to process. Once the amount due is credited to our bank account, we will send your order as soon as possible.

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Will I receive an invoice automatically?

 

Yes, you will automatically receive an invoice by email the moment we dispatch your order. In addition to an invoice, you will receive a packing list, which will show the items in your order.

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Refunds of cancelled items

 

If you cancel your order, or when you return it in as-new condition, we will refund the value of your order into the bank account in our records. If you made your payment using credit card or PayPal, the refund will be placed into the account linked to your method of payment.

After cancellation or upon receipt of returned goods, we will process your refund within 14 days.

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Orders

 

 

What are the benefits of creating an account?

 

By creating an account with us, you allow us to remember your details. This allows for much faster ordering in the future. It also allows for the items in your order to be sent to multiple delivery addresses, such as friends’ or family’s.

Your account also contains details of previous orders, of which you can get status updates or reprint the invoices. An additional benefit is that you can create wishlists for products that you find interesting. These products will be remembered for easy future reference.

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How do I know you received my order ok?

 

When you have successfully placed your order, you receive a order confirmation. This includes the details of your order. The moment you receive this confirmation you can be confident that we have received your order.

If you have not received an email after you placed an order with us, we advise you to drop us a line so we can help fix any problems there may be.

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Warranty

 

 

What is the warranty period on your products?

 

All our products come with 12 months’ limited warranty. Some manufacturers give extended warranty options, where the period of warranty may be 24 months or even life. If you would like to receive detailed warranty information for a specific product, please don’t hesitate to get in touch.

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Who do I turn to claim warranty?

 

Should your product break, you should always turn to us. We take up your issue with our suppliers and will replace or repair your item. When your product is no longer available for replacement, we will replace it with an alternative of equal or better quality and price.

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My product is broken. What do I do?

 

If you want to make a claim under the conditions of your warranty, it is important to let us know before returning your product to us! Please get in touch by email or phone. We will then give you instructions on how to return your product. In some cases sending an photo of the product’s defect is sufficient – we will then send a replacement product immediately. Do not send us broken products without informing us first.

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Returning and cancelling

 

 

I want to cancel my order

 

In order to cancel your order after you have placed it with us, please contact us by phone or by email. We will then cancel your order for you. If you have already paid for your order, we will also refund the full amount.

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I’ve changed my mind; can I return my product?

 

Yes, all orders come with a 14-day trial period. If you change your mind within 14 days of purchase, you can return them to us together with a copy of the packing list.

When returning your product to us, please note that they need to be in their original state, undamaged and in their original packaging. Upon receipt of your returned products, we will refund the amount paid to you. Please note that the refund will not include the cost of returning the item to us.

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Where should I send my products for return?

 

Please send your products to return to the following address:

Booqdealer.eu
Postbus 889
3800 AW, Amersfoort
THE NETHERLANDS

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Contact

 

In order to help us to help you, you can contact us in a number of ways. Our goals is to be as easily contactable as possible, and we offer the following fast and easy methods to drop us a line:

 

By email

 

We’re very good with email! If you contact us on service@2hills.nl, we guarantee that we get back to you within 24 hours. You can contact us about pretty much anything. If your question is about a previously placed order, don’t forget to include you order number.

 

 

By phone

 

You can contact us by phone on working days between 10am and 5pm CET. Our phone number is +31 (0)33 820 0333. We’d be happy to take your call.



Contact details
Booqdealer.eu
P.O. BOX 889
3800 AW Amersfoort
The Netherlands

Telefoon: +31 (0)33 820 0333
E-mail: service@2hills.nl

Other information
Chamber of Commerce number: 09171220
VAT-number: NL8180.05.129.B01
Rabobank: 1329.99.927

IBAN: NL07 RABO 0132 9999 27
BIC: RABONL2U

 

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